AbdulganiyAkorede

Oversee all IT operations, project delivery, infrastructure, systems and governance for the organization and its fintech clients.

• IT Operations & Service Management: Manage day-to-day IT operations and service delivery for 50+ end users; standardized L2/L3 technical support and user documentation, reducing repeat tickets 25%.
• IT Project Management: Lead Agile/Scrum delivery of IT projects for fintech clients, owning scope, budget, timelines and stakeholder communication across cross-functional teams.
• DevOps & Infrastructure: Cut system downtime 40% year over year by implementing proactive infrastructure monitoring, automated backups and disaster-recovery procedures.
• IT Governance, Policies & Procedures: Develop and enforce IT policies, standard operating procedures and documentation that support compliance, security and consistent service quality.
• IT Systems & Applications: Direct procurement, licensing, configuration and lifecycle management of hardware and software, ensuring uninterrupted service for 50+ users.
• AI Tools & Automation: Deployed IoT monitoring and analytics dashboards that lifted operational efficiency 30%, and apply AI tools to automate routine workflows and support data-driven decisions.

Promoted from Territory Sales Manager for IT-driven logistics performance

Led statewide inventory and logistics operations, applying IT systems expertise to remove fulfillment bottlenecks and sustain field service delivery.

• Redesigned field logistics workflows and route-planning protocols, cutting device deployment and service response times 15%.
• Implemented an asset-tracking and data-management system for the field device fleet, raising asset accountability to 95%+ and reducing loss incidents.
• Built relationships with 1,000+ field agents, driving a 20% increase in agent network satisfaction.

• Project-managed a statewide POS terminal rollout, deploying 400+ terminals on schedule within 6 months.
• Raised POS uptime to 98.5% through remote monitoring and preventive maintenance scheduling.
• Coordinated loan-disbursement platform integration across product, engineering and field operations teams.
• Directed UAT and training for 200+ agents on new digital loan products, achieving a 90% first-month activation rate.
• Managed end-to-end logistics and supply chain for multi-state field device provisioning, and oversaw agent loan disbursement (XME and soft loans) with compliance.

• Directed a statewide agent-network expansion, managing logistics, provisioning and onboarding of 1,370+ POS terminals across 3 states.
• Sustained a 99% transaction-success SLA across all deployed terminals through rigorous operational controls.
• Acted as technical liaison between HQ product teams and field agents, translating business requirements into deployment plans.
• Negotiated vendor hardware contracts, achieving 15% cost savings.

• Automated staff allowance processing, reducing payment errors 60% and cutting cycle time by 3 days.
• Delivered IT support to 100+ staff, managing user accounts, network access and hardware troubleshooting.

Concurrent with full-time roles

• Founded and operate a registered IT consultancy delivering web development, UI/UX, IT support and infrastructure consulting for small businesses and individuals, from requirements gathering to deployment.
• Build client reporting dashboards and automate workflows using data analysis and AI tools; design IoT device integration and monitoring setups.
• Advise small enterprises on technology strategy, AWS-based deployments and foundational DevOps practices.