Cutting system downtime by 40%
Running the full IT function for a company that serves fintech clients, I moved reliability from reactive fixes to proactive monitoring, automation and documented recovery.
- Organization
- Matican Enterprise Limited
- Role
- IT / Support Manager
- Period
- Jul 2025 – Present
- Location
- Abuja, Nigeria
Results
40%
reduction in system downtime, year over year
30%
lift in operational efficiency from IoT monitoring and dashboards
25%
fewer repeat support tickets
50+
end users kept on uninterrupted service
The brief
At Matican Enterprise Limited I oversee IT operations, project delivery, infrastructure, systems and governance for the organization and its fintech clients. More than 50 people depend on those systems, so availability is the job.
What I did
- 01
Implemented proactive infrastructure monitoring, automated backups and disaster-recovery procedures.
- 02
Standardized L2/L3 technical support and user documentation to stop the same issues coming back.
- 03
Developed and enforced IT policies, standard operating procedures and documentation that support compliance, security and consistent service quality.
- 04
Directed procurement, licensing, configuration and lifecycle management of hardware and software for 50+ users.
- 05
Deployed IoT monitoring and analytics dashboards, and applied AI tools to automate routine workflows and support data-driven decisions.